IKS Health
3.7
3.7 out of 5 stars
Toronto, ON•Remote
Job details
Pay
$19 an hour
Job type
Full-time
Shift and schedule
Monday to Friday
Benefits
Pulled from the full job description
Dental care
Extended health care
Paid time off
Work from home
Full job description
Position Overview
This position requires the ability to professionally handle inbound and/or outbound calls about patient concerns with their billing statement of a healthcare nature and/or collect past due balances while maintaining and providing excellent customer service, appropriate levels of confidentiality, and the ability to work in a culturally diverse organization.
Responsibilities:
Communicates with patients via inbound and outbound phone calls
Provides knowledgeable answers to questions regarding medical bills and accounts
Understands and adheres to all regulatory compliance areas, policies, and procedures (including HIPAA and compliance requirements)
Provides excellent customer service and timely response to questions and issues related to benefits, billing, claims, payments, etc.
Reviews and analyzes insurance Explanation of Benefits to determine patient responsibility, adjustments, and write-offs and handles each situation accordingly
Explains charges, answers questions, and communicates a variety of requirements, policies, and procedures regarding patient financial care services and resources to patients
Qualifications
Required:
Excellent organization, customer service, and communication skills
Moderate computer proficiency including working knowledge of Microsoft Office and/or Google Suite Tools
Problem-solving skills, good judgment, attention to detail, and follow-through are a must
Ability to multi-task and work within multiple systems at the same time
Able to work with little to no supervision
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